Privacy Policy

Information We Collect

We collect information you provide directly when you interact with our services. This includes personal details when you register for courses, participate in communication coaching, or request information about our programs. We gather your name, email address, phone number, and professional background to better understand your learning needs and customize our instruction.

We also collect usage data automatically when you browse our website or access our learning materials. This includes information about which pages you visit, how long you spend on each section, and which communication modules interest you most. Additionally, we use cookies and similar tracking technologies to enhance your browsing experience and remember your preferences across sessions.

How We Use Your Information

We use your personal information to provide, improve, and deliver our business English and professional communication services. Your data helps us personalize your learning experience, track your progress through our courses, and recommend relevant workplace communication content tailored to your professional goals and current skill level.

We may contact you with important updates about your account, course materials, or new professional communication resources that align with your interests. Your information also helps us analyze how our services are used, identify areas for improvement, and develop new features that better serve Canadian professionals. We never sell your personal information to third parties and only share data with service providers who help us deliver our services under strict confidentiality agreements.

Your Privacy Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to review the data we hold about you, request corrections to inaccurate information, or have your data removed from our systems, you can contact us using the information provided below. We will respond to your requests within thirty days and ensure your rights are respected in accordance with applicable privacy laws in Canada.

You also have the right to opt out of marketing communications. If you no longer wish to receive emails about new courses, professional communication tips, or workplace language updates, you can unsubscribe using the link in any email or by contacting us directly. We respect your communication preferences and will ensure you only receive information you’ve agreed to receive.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and understand how you interact with our website and learning materials. Cookies allow us to remember your login information, maintain your course progress, and track which business English or professional communication topics you find most valuable. These small files are stored on your device and help us deliver a more personalized experience.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for future visits. You can control cookie settings through your browser preferences and choose to disable cookies if you prefer. However, disabling cookies may limit your ability to access certain features of our services or require you to log in more frequently. We recommend keeping cookies enabled to enjoy the full functionality of our professional communication platform.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, and disclosure. Our systems use encryption technology to safeguard sensitive data during transmission, and we maintain secure servers with restricted access to personal information. Only authorized personnel who need access to your data to provide our services can view your information.

While we take every precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords, protect your login credentials, and contact us immediately if you suspect any unauthorized access to your account or any breach of your personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information and respect your privacy. Your continued use of our services following any updates to this policy constitutes your acceptance of those changes.